What you will get
Future Commerce published their comprehensive report exploring how the ecommerce industry is utilizing AI—and identifying opportunities by which retailers can use AI more expansively and effectively. Created in conjunction with open-source ecommerce platform Shopware, payment processing platform Stripe, and AI ecommerce experience platform Bloomreach, “The State of GenAI x Commerce” report serves as a benchmark for attitudes and behaviors toward generative AI at this particular moment in time.
Polling 300 C-suite and decision-makers in the U.S. ecommerce space, the report reveals:
- The ecommerce industry is an early adopter of AI, with 91% of respondents using AI in some capacity for work.
- Three-in-five respondents shared that they have experienced a “measurable” increase in productivity because they’ve proactively leveraged AI solutions.
- Nearly the same (65%) stated they plan to increase their budget around AI for 2024.
- Four-in-five report being pleased with the outputs AI is helping them deliver.