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Frequently Asked Questions

What should I do if I am contacted?

The tasks differ depending on the type of survey:

Surveys: We will send you a link that will take you to a survey. You can fill it out for us.

Usability testing: We present you with a prototype of a feature that is still in the development phase. You can test the prototype and we collect feedback based on your experience.

Interviews: Once we have detailed questions about your individual product usage, problems or ideas, we prefer to talk to you in person. For this purpose, we arrange remote or on-site appointments.

Product Reviews: We invite you, together with other participants, to a meeting where you will be introduced to new features of our product, and you will get the chance to try them out. After the presentation, the teams are happy to get feedback from you. Your feedback will be used to optimize the new features before they are released.

When will I be contacted?
We will only contact you if a study fits you and matches your profile.
How much time do I need to set aside?
Depending on the type of study, between 5 and 60 minutes.
  • Surveys usually take 5-10 minutes.
  • Usability tests usually last 15-45 minutes.
  • Interviews can last between 30 and 60 minutes.
  • Product reviews are open sessions that you can join for as long as you like.
Our development team is based in Germany and we usually conduct studies during our business hours (Monday to Friday, 8 am to 5 pm GMT+1). However, we are happy to make an exception if needed.
I am not the head of my department. Can I still participate?
Of course! It's often helpful to hear directly from Shopware users about how they work with it every day. From beginners to experts: any feedback is welcome.
Will my information be kept confidential?
All information you provide during an appointment will be kept confidential and used exclusively for research purposes within the development teams. Your data will remain within Shopware and will never be shared with third parties for marketing purposes.
How can I unsubscribe again?
You have the option to unsubscribe from our research program via a link at the end of each email.